Customer Support

Exceptional Service with 24/7 Support

At Touchstone Metering Solutions, we understand that while smart and prepaid water metering offers numerous benefits for both service providers and consumers, its true value comes from seamless implementation and ongoing support.


Our decades of experience have shown that the success of any smart metering solution depends on several critical factors:

  • Appropriate meter and data communication selection, correct meter installation, commissioning and implementation.
  • Proper integration into existing billing and management systems, accurate data cleaning and presentation, and most importantly, reliable after-sales service.

When you choose Touchstone...

You’re not just purchasing cutting-edge prepaid and smart water meters - You’re partnering with a team dedicated to your success.

Our highly experienced technical support and customer service team is available 24/7, ensuring that whether you need assistance on the ground, online, or via telecommunications, you receive the best service possible. This commitment to exceptional customer care is what sets us apart as a trusted metering solutions provider.

Comprehensive Support

In addition to our training programs, we offer 24/7 customer support to ensure any issues are addressed swiftly and efficiently.

Customer Satisfaction

We pride ourselves on a track record of metering solutions that simply don’t fail, backed by professional after-sales service and continued product development.

Comprehensive Metering Solutions Training

COMPREHENSIVE TRAINING FOR ALL USERS

At Touchstone Metering Solutions, we offer expert product training designed to equip users of all levels with the practical knowledge needed to fully utilize our advanced metering solutions.


Our hands-on training ensures that you can confidently manage and operate the wide range of smart water meters and communication options available from Touchstone.

We provide training on all our metering solutions. Touchstone’s product training ensures that your team is well-prepared to maximize efficiency and optimize resource management with our cutting-edge technology.